- Warranty & Repairs
Warranty & Repairs
Limited Lifetime Warranty
Shun Cutlery from Hale Imports Pty Ltd carries a limited warranty for the lifetime of the original owner, except when stated otherwise.
We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way.
Any product we determine to be defective will be repaired or replaced solely at our discretion.
To receive warranty repair or replacement, the owner must send the product to be evaluated by Hale Imports Pty Ltd to our Frenchs Forest, NSW headquarters. No other warranties are implied or expressed other than what is specifically stated here. Hale Imports Pty Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.
If you need to return an item, please email us with your order number and details about the product you would like to return and why you would like to return it. We will respond quickly with instructions for how to return items from your order.
We are not required by Australian Consumer Law to provide a refund or exchange if you change your mind.
If you receive a product which is faulty you must notify us within 7 days.
If a product is found to be faulty it will either be repaired or replaced as per ACCC.