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Sharpening & Repair Service

Shun Australia, distributed by Hale Imports Pty Ltd, offers a professional sharpening and repair service for all genuine Shun knives purchased in Australia.

We are proud to support our customers with expert care to maintain the exceptional performance and longevity of your Shun knife.

Service Availability

  • Available for all Shun knives featured on our Australian website

  • Knife must have been purchased in Australia

  • Return shipping address must be within Australia

  • Service is not available for international customers

Pricing

From March 2025, sharpening is $10 per knife.

This fee covers:

  • General sharpening

  • Minor accidental damage repairs

  • Knives assessed as having been misused

If you believe your knife has a manufacturing fault, it must be returned to us for inspection using the Sharpening & Service Request Form.

How It Works

Our Head Office is located in Sydney, Australia.

  • You are welcome to drop your knives off in person if you are local.

  • Alternatively, you can send your knives using our Australia Post Reply Paid service.

  • Our professional knife sharpener attends our Head Office every Wednesday (excluding unforeseen circumstances).

  • Serviced knives are typically dispatched back to customers on Thursday or Friday of the same week.

To begin the process, please download and complete the Shun Reply Paid Sharpening Information Sheet and include it with your shipment.

Important Requirements

All knives must be thoroughly cleaned before being sent.

Knives must be free from:

  • Dirt

  • Oil

  • Food residue

  • Blood or any other contaminants

Unclean knives may be returned without service at the customer’s expense.

Please Do Not Send

We are unable to sharpen or repair:

  • Bread knives

  • Serrated knives

  • Honing steels

These items will be returned without service.

Packing Your Knives Safely

For the safety of our team and postal handlers, please pack your knives carefully. Even a dull blade can cause injury if improperly packed.

1. Wrap Each Knife Individually

  • If your knife has a sheath, place it in the sheath.

  • If not, wrap it securely in a tea towel, multiple layers of newspaper, or bubble wrap.

  • Ensure the tip is fully covered.

  • If sending multiple knives, wrap each separately before bundling together.

2. Use Adequate Padding

  • Place cushioning material (bubble wrap, packing paper, or similar) at the bottom of your box.

  • Lay the wrapped knives on top.

  • Add additional padding above and around the knives to prevent movement.

3. Include Your Documentation

4. Seal and Send

  • Seal and tape your box securely.

  • Clearly write the Reply Paid details on the outside.

  • Lodge your parcel with Australia Post.

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Shun Australia