Shipping
We ship Australia-wide via Australia Post.
Complimentary Shipping
-
Free standard shipping on all orders over $100 AUD
-
Orders under $100 AUD incur a flat shipping fee of $9.95 AUD
Dispatch Timeframes
Orders are dispatched within 2 business days of placement.
Delivery time typically ranges between 2–9 business days, depending on your location within Australia.
Once dispatched, your order will travel securely via Australia Post to the address provided at checkout.
Please ensure your shipping details are entered correctly, as we are unable to redirect parcels once dispatched.
Returns Policy
We understand that occasionally a return may be necessary.
To request a return, please contact us here or email us at sales@shunaustralia.com.au
-
Your order number
-
The item(s) you wish to return
-
The reason for return
You must contact us and receive approval before returning any goods. Unauthorised returns may not be accepted.
Change of Mind
If approved, change-of-mind returns must:
-
Be requested within 30 days of purchase
-
Be returned in original, unused condition
-
Include all original packaging and components
-
Not show signs of damage or misuse
Items returned outside these conditions may not be eligible for refund or exchange.
Faulty Items
If you believe your item is faulty, please notify us within 7 days of receipt.
If, upon assessment, the item is confirmed faulty, you may choose between:
-
A repair
-
A replacement
-
A refund
This will be handled in accordance with Australian Consumer Law.
Refunds & Exchanges
Once we receive your return request, we will notify you of its approval or rejection.
If Approved:
Refunds
Your original method of payment will be credited within 7 days after we have received the goods in their original, unused condition.
Exchanges
Once we receive the original goods back in unused condition, we will arrange dispatch of your selected replacement item.
Shipping costs for refunds or exchanges are the responsibility of the customer.
Shipping fees are non-refundable.