Warranty & Repairs
KAI SHUN FREE SHARPENING & REPAIR SERVICE
Limited Lifetime Warranty
Shun Cutlery from Hale Imports Pty Ltd carries a limited warranty for the lifetime of the original owner, except when stated otherwise.
We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. The Shun Logo is not covered by the Limited Lifetime Warranty.
Any product we determine to be defective will be repaired or replaced solely at our discretion.
To receive warranty repair or replacement, the owner must send the product to be evaluated by Hale Imports Pty Ltd to our Frenchs Forest, NSW headquarters. No other warranties are implied or expressed other than what is specifically stated here. Hale Imports Pty Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.
Limited Disclaimer
Shun Cutlery products are intended and sold for legitimate culinary purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Due to the complexity and constantly changing nature of these laws and regulations, it is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Shun Australia T/A Hale Imports Pty Ltd., are solely responsible for any claims resulting from violation of these laws and/or regulations. Any use of these products other than cutting is considered misuse and abuse and Shun Australia T/A Hale Imports Pty Ltd. is not responsible for any injuries or damages caused by misuse and/or abuse.
Warning! Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Any use other than cutting is considered misuse and abuse—and will void your warranty.
Shun Australia T/A Hale Imports Pty Ltd. is not responsible for any injuries resulting from misuse or abuse of the product. Knives are intended to be used for cutting purposes only. Do not use knives for stabbing or piercing.
Use your knives on meats and vegetables only, not on bones or very thick-skinned vegetables. For this heavier kitchen work, try the Shun Classic Meat Cleaver (DM0767), or Shun Classic 8” Western Chef’s Knife (DM0766), which are designed to handle more aggressive work in the kitchen, such as breaking down chicken and preparing thick-skinned vegetables like butternut squash or melons.
Returns Policy
If you need to return an item, please email us with your order number and details about the product you would like to return and why you would like to return it. We will respond quickly with instructions for how to return items from your order.
We are not required by Australian Consumer Law to provide a refund or exchange if you change your mind.
If you receive a product which is faulty you must notify us within 7 days.
If a product is found to be faulty it will either be repaired or replaced as per ACCC.
Download the Warranty Form Here
Pack Your Knives Safely
Even dull knives can be dangerous—especially if not packed properly for shipping. We’ve received packages with blade tips that have pierced the cardboard box and boxes with great jumbles of knives just rattling around inside, cutting into each other. Don't let that happen to your package. Instead, follow these easy tips for safe packing:
Tip #1: Sheath or wrap fixed-blade knives and kitchen knives—If the knife has a sheath, place it in its sheath. If not, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles.
Tip #2: Make sure folding knives are closed, then wrap the closed knife in several layers of newspaper or bubble wrap. If you wish to keep your original box, please do not send it in with your warranty shipment. All boxes sent in with warranty shipments will be recycled.
Tip #3: Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. Place a layer of packing material in the bottom of your shipping box. Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives.
Tip #4: Include a copy of your completed Warranty/Service Form (and keep a copy for yourself). Then close and tape your box according to shipper recommendations.
Wood Accessories 90-Day Warranty
Shun’s wood accessories are made of natural materials that will show wear over time. This is not a defect. Our 90-Day Warranty protects you against original manufacturing defects, but not natural wear.
Warranty On Limited Edition Knives
Shun Limited Edition knives are covered under our warranty. However, be aware that we may not be able to replace your knife with a new one due to lack of availability. In that case, once a knife has been evaluated by our warranty professionals and found to have a manufacturing defect, we will issue a voucher allowing you to choose Shun products listed on our website, of equal or lesser value to the voucher, as long as we have the product/s in stock.
Information For Customers Outside Australia
We’re sorry, but we only provide warranty and sharpening service to customers who purchased their products in Australia.