- Shipping & Returns
Shipping & Returns
We ship to any address in the Australia or Post Box for free for all purchases over $100.00 using Australia Post with Tracking. If your purchase is under $100.00 you will be charged a flat rate of $9.95.
When you place an order, we will dispatch your order within 2 business days of it being placed and it may take between 2-9 working days to reach you depending on where you are located.
If you need to return an item, please email us with your order number and details about the product you would like to return and why you would like to return it. We will respond quickly with instructions for how to return items from your order. You must contact us prior to returning any goods to obtain approval for your return prior to returning any goods.
If you receive a item which is faulty you must notify us within 7 days. We are not required to provide a refund or replacement if you change your mind. But you can chose a refund or a exchange if an item is faulty. Our warranty period is 30 days. There are certain situations where only refunds are not granted. Any item not in its original condition, is damaged, has missing parts for reasons not due to our error or it has been misused.
In the event you need to return your knife to us please Download The Shun Reply Paid Instructions Here.